3-26 WorkCentre 3210/3220 Multifunction Printer Service Manual
Error Messages and Codes
Fax Communication Error
During a Fax operation a communication error occurred.
Applicable Error Message
â– Fax Communication Error [error_type]
Initial Actions
â– Call the target Fax number from a telephone to confirm a Fax tone
response.
â– Check Fax line condition and connection.
â– Cycle printer power.
â– If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
â– Main Controller Board, PL1.0.2
â– Fax Board, PL1.0.24
â– Map 5 - Main Controller Board
â– Fax Board and Optional Tray
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Cycle system power.
Does the error still occur?
Go to step 2. Complete.
2 Check the Country setting.
Is the Country setting correct?
Go to step 3. Correct the
Country setting.
3 Check Fax communications to a
different machine.
Does the error persist?
Go to step 4. Complete.
4 Print the Protocol Report to determine
where the error occurred.
Is the target Fax causing the error?
Check target Fax
configuration.
Go to step 5.
5 Check the Fax Send settings.
Are the settings at their defaults?
Go to step 6. Correct Fax
settings.
6 Reseat the Fax Board.
Does the error persist?
Replace the Fax
Board
(
page 8-106).
Complete.
7 Check the connection (CN8) between
the Fax and Main Controller Boards.
Are connections secure?
Replace the
Main Controller
Board
(
page 8-100).
Reseat the
connections.
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