Xerox WORKCENTRE 3210

3-26 WorkCentre 3210/3220 Multifunction Printer Service Manual
Error Messages and Codes
Fax Communication Error
During a Fax operation a communication error occurred.
Applicable Error Message
■ Fax Communication Error [error_type]
Initial Actions
■ Call the target Fax number from a telephone to confirm a Fax tone
response.
■ Check Fax line condition and connection.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Main Controller Board, PL1.0.2
■ Fax Board, PL1.0.24
■ Map 5 - Main Controller Board
■ Fax Board and Optional Tray
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Cycle system power.
Does the error still occur?
Go to step 2. Complete.
2 Check the Country setting.
Is the Country setting correct?
Go to step 3. Correct the
Country setting.
3 Check Fax communications to a
different machine.
Does the error persist?
Go to step 4. Complete.
4 Print the Protocol Report to determine
where the error occurred.
Is the target Fax causing the error?
Check target Fax
configuration.
Go to step 5.
5 Check the Fax Send settings.
Are the settings at their defaults?
Go to step 6. Correct Fax
settings.
6 Reseat the Fax Board.
Does the error persist?
Replace the Fax
Board
(
page 8-106).
Complete.
7 Check the connection (CN8) between
the Fax and Main Controller Boards.
Are connections secure?
Replace the
Main Controller
Board
(
page 8-100).
Reseat the
connections.