4-12 WorkCentre 3210/3220 Multifunction Printer Service Manual
General Troubleshooting
Paper Empty With No Indication
The Status LED or display does not indicate when the Tray is empty.
Applicable Error Message
â– Paper Empty without Indication
Initial Actions
â– Check the paper path for obstructions or debris.
â– Cycle printer power.
â– If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
â– Main Controller Board, PL1.0.2
â– Paper Empty Sensor, PL4.0.75
â– Empty Actuator, PL4.0.84
â– Empty Actuator, PL10.0.11.6
â– UI PWB, PL6.4.13
â– Map 3 - Sensor Locator
â– Main Controller Board
â– Fax Board and Optional Tray
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Empty actuator for damage.
Is the actuator damaged?
Repair or
replace the
actuator
(page 8-91).
Go to step 2.
2 Run the Empty Sensor Status test
from EDC.
Does the sensor operate correctly?
Go to step 3. Replace the
Paper Empty
Sensor
(page 8-88).
3 Check the connection between the
Main Controller Board CN8 and the
Control Panel.
Is the connection secure?
Go to step 4. Secure the
connections.
4 Check for +5 V at CN1 of the UI PWB.
Is +5 V present at CN1.
Go to step 4. Replace the
Main Controller
Board
(page 8-100).
5 Check the continuity of the harness
connecting the Main Controller Board
and Control Panel.
Is the harness damaged?
Repair the
harness.
Replace the UI
PWB
(page 8-115).
To Next Page
Loading...
Need help?
General
