3-32 WorkCentre 3210/3220 Multifunction Printer Service Manual
Error Messages and Codes
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the assembly for damage or
debris.
Is the Drive Unit damaged or
obstructed by debris?
Clean or replace
the Drive Unit
(
page 8-98).
Go to step 2.
2 Run the Motor tests from EDC mode.
Did the motor rotate?
Go to step 6. Go to step 3.
3 Check the wiring harness connections
between the Main Controller Board
(CN21) and the Drive Unit.
Are the connections secure?
Go to step 4. Reseat the
connections.
4 Check continuity for each pin of the
motor and solenoid wiring harness.
Is the harness damaged?
Repair the
damaged wiring.
Go to step 4.
5 Check for +24V at CN21-9, and 10.
Is +24V present at CN21-9 and 10?
Go to step 6. Go to step 7.
6 Replace the Drive Unit Assembly.
Does the error persist?
Replace the
Main Controller
Board
(
page 8-100).
Complete.
7 Check for +24V at CN16-1.
Is +24V present at CN16-1?
Replace the
Main Controller
Board
(
page 8-100).
Replace the
Power Supply
(
page 8-104).
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