5-34 WorkCentre 3210/3220 Multifunction Printer Service Manual
Print-Quality Troubleshooting
5 Replace the ADF Scan Assembly
(8-103).
Does the document feed correctly?
Complete. Go to step 6.
6 Check the media.
Is the media dry, recommended type,
and loaded correctly?
Go to step 7. Replace the
paper.
7 Open and close the Rear Cover.
Does the error still occur?
Go to step 8. Complete.
8 Check the media guides.
Are all guides set correctly?
Go to step 9. Correct the
guides.
9 Reseat the Fuser (8-12).
Does the error still occur?
Go to step 10. Complete.
10 Check the Tray.
Did the media feed from Tray 1?
Go to step 11. Go to step 15.
11 Reload Tray 1.
Does the error still occur?
Go to step 12. Complete.
12 Adjust the Tray 1 side guides.
Does the error still occur?
Go to step 13. Complete.
13 Check the media path.
Is there any debris in the media path?
Remove the
debris.
Go to step 14.
14 Replace the Tray 1 Holder Pad (8-13).
Does the error still occur?
Go to step 15. Complete.
15 Did the damaged media feed through
the Duplex Unit?
Go to step 16. Go to step 18.
16 Reseat the Duplex Unit.
Does the error still occur?
Go to step 17. Complete.
17 Check the media path.
Is there any debris in the media path?
Remove the
debris.
Replace the
Duplex Unit
(8-103).
18 Reseat Tray 2.
Does the error still occur?
Go to step 19. Complete.
19 Reload media in Tray 2.
Does the error still occur?
Go to step 20. Complete.
20 Adjust Tray 2 media guides.
Does the error still occur?
Go to step 21. Complete.
21 Check the media path from Tray 2.
Is there any debris in the media path?
Remove the
debris.
Go to step 22.
22 Replace the Tray 2 Feed Roller (8-14).
Does the error still occur?
Replace the
Holder Pad
(8-17).
Complete.
Troubleshooting Procedure Table (continued)
Step Actions and Questions Yes No
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