ERROR CODES AND RESOLUTIONS
PRODUCT REFERENCE GUIDE
421
Warning: Forced Fixed Gain in
PE Only Mode
Warning
Camera is being forced into
Fixed Gain because the
Photo Sensor is set to
Photo-eye only mode.
Photo Sensor is set to PE Only
and gain is set to Profile. The
RTP will force gain to fixed in
this case.
Set gain to fixed and set fixed gain
and fixed exposure.
Warning: Illumination Fan1
Failed
Warning
The external fan mounted to
the illumination has stopped
functioning.
Fans are disconnected. Fan
hardware failure.
Verify the external fans are con-
nected properly. Replace fan
assembly.
Warning: Illumination Fan2
Failed
Warning
The external fan mounted to
the illumination has stopped
functioning.
Fans are disconnected. Fan
hardware failure.
Verify the external fans are con-
nected properly. Replace fan
assembly.
Warning: Internal fan failure Warning
The internal fan has stopped
functioning.
Internal fan hardware failure.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Warning: Invalid End of IV
Detected
Warning
The RTP tried to end a new
package before the new
package started.
Parameter update was per-
formed with packages run-
ning. Multiple focusing
devices connected.
Contact Datalogic Support.
Warning: Invalid Start of IV
Detected
Warning
The RTP tried to start a new
package before the previous
package ended.
Parameter update was per-
formed with packages run-
ning. Multiple focusing
devices connected.
Contact Datalogic Support.
Warning: Linerate exceeds
Maximum Linerate
Warning
The required line rate is
exceeding the maximum
expected line rate based on
the belt speed.
The belt speed parameter is
set below the actual belt
speed. The LPI is set too high.
Verify the belt speed is set just
above the actual maximum belt
speed. Verify the LPI is set correctly
to the application specification.
Info: Failed to Send Focus
Command
Info
The camera is unable to send
messages to the focus
servo.
Internal communication fail-
ure.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Info: Focus Command Above
Max Range
Info
RTP attempted to focus
beyond the far working dis-
tance of the camera.
Far working distance is not
set to the left/right edge of
the DM3610 or RangeFinder.
Make sure the far working distance
of the camera is set to the left/
right edge of the DM3610 or
RangeFinder.
Info: Focus Command Below
Min Range
Info
RTP attempted to focus
beyond the near working
distance of the camera.
The camera is mounted too
close.
Physically move the camera farther
away.
Info: Invalid Height from Posi-
tion Sensor
Info
Height received from the
position sensor is out of
range.
Package presented was too
tall causing the camera to
attempt to focus beyond its
near working distance.
Physically move the camera farther
away from the conveyor surface.
Info: Invalid Left Offset from
Position Sensor
Info
Left offset received from the
position sensor is out of
range.
Far working distance of right
side cameras is not set to the
left edge of the DM3610/
Rangefinder or the left offset
of the DM3610/ Rangefinder
caused a left side camera to
attempt to focus beyond its
near working distance.
Make sure the cameras are
mounted properly and the far
working distance of each camera
matches the DM3610/Range-
Finder left/right edges.
Info: Invalid Right Offset from
Position Sensor
Info
Right offset received from
the position sensor is out of
range.
Far working distance of left
side cameras is not set to the
right edge of the DM3610/
Rangefinder or the right off-
set of the DM3610/Range-
finder caused a right side
camera to attempt to focus
beyond its near working dis-
tance.
Make sure the cameras are
mounted properly and the far
working distance of each camera
matches the DM3610/Range-
Finder left/right edges.
Info: Issue Writing to Network Info
The RTP could not write a
message to the network.
A network issue exists
between the RTP and com-
puting module.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Info: Maximum Digital Gain
being used
Info
The digital gain value being
used is the maximum value
allowed. This could result in
noisy and/or dark images.
Conveyor Speed and/or LPI
settings are too high. Physical
belt speed is too high for the
LPI setting required.
Reduce LPI. Make sure the Con-
veyor speed parameter is set prop-
erly. Contact Datalogic Support if all
settings are correct.
Info: Reading Calibration
tables...
Info
RTP is in the process of
reading calibration tables.
This only happens during
boot up.
Not an issue.
Wait until the calibration tables are
loaded.
e-Genius Description Type Explanation Possible Cause Solution
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