TROUBLESHOOTING
420
AV7000 LINEAR CAMERA
Error: Process Tracking Man-
ager stopped responding
Error
The Process Tracking Man-
ager application has
stopped.
The application has stopped
responding or crashed.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Error: Recovery Mode. Soft-
ware Load Required!
Error
RTP is running recovery
applications. RTP software
must be loaded before the
camera will function prop-
erly.
RTP software upload failed or
the RTP SD card is new.
Load RTP software via the GUI.
Error: Sensor Board Commu-
nication
Error
The Real-Time Processor is
unable to communicate to
the sensor.
Internal communication fail-
ure.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Error: Sensor Board Error
Loading CCI
Error
An error may have occurred
while writing the CCI soft-
ware to the sensor.
An error occurred writing the
software to the sensor.
Cycle the unit’s power. Verify the
Sensor SW did not update by
checking the version. If the version
updated then it loaded correctly. If
not, re-attempt to load the soft-
ware. If the error persists, replace
the camera and/or contact Data-
logic Support.
Error: Sensor Board Error
Loading FPGA
Error
An error may have occurred
while writing the FPGA soft-
ware to the sensor.
An error occurred writing the
software to the sensor.
Cycle the unit’s power. Verify the
Sensor SW did not update by
checking the version. If the version
updated then it loaded correctly. If
not, re-attempt to load the soft-
ware. If the error persists, replace
the camera and/or contact Data-
logic Support.
Error: Sensor Board Error
Loading Micro
Error
An error may have occurred
while writing the Micro soft-
ware to the sensor.
An error occurred writing the
software to the sensor.
Cycle the unit’s power. Verify the
Sensor SW did not update by
checking the version. If the version
updated then it loaded correctly. If
not, re-attempt to load the soft-
ware. If the error persists, replace
the camera and/or contact Data-
logic Support.
Error: Sensor Board Failure
Detected
Error
The camera detected a fail-
ure with the sensor.
An internal sensor failure
occurred.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Error: Status Mon stopped
responding
Error
The Status Monitor applica-
tion has stopped.
The application has stopped
responding or crashed.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Error: Unable to Read FSM
Hardware Version
Error
The camera is unable to
receive messages from the
focus servo.
Internal communication fail-
ure.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Error: Unable to Read FSM
Software Version
Error
The camera is unable to
receive messages from the
focus servo.
Internal communication fail-
ure.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Error: Unable to Read FSM
Temperature
Error
The camera is unable to
receive messages from the
focus servo.
Internal communication fail-
ure.
Cycle the unit’s power. If the error
persists, replace the camera and/or
contact Datalogic Support.
Waiting for first parameter
update
Error
The Real-Time Processor is
waiting for the parameters
from the Decoder.
The Decoder is still booting
and has not sent the parame-
ters yet. Communications
failure between the Real-time
processor and the Decoder.
Wait a couple minutes for the
Decoder to complete initialization
and send the parameters. If the
error remains, Cycle the unit’s
power. If the error still persists,
replace the camera and/or contact
Datalogic Support.
Warning: External fan failure Warning
The external fan(s) mounted
to the camera have stopped
functioning.
Fans are disconnected. Fan
hardware failure.
Verify the external fans are con-
nected properly. Replace fan
assembly.
Warning: Forced Fixed Focus
in PE Only Mode
Warning
Camera is being forced into
Fixed Focus because the
Photo Sensor is set to
Photo-eye only mode.
Photo Sensor is set to PE Only
and focus is set to Profile. The
RTP will force focus to fixed in
this case.
Set focus to fixed and set the fixed
focus value.
e-Genius Description Type Explanation Possible Cause Solution
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