Rohde & Schwarz RTP044 - Contacting Customer Support; Information for Technical Support

Maintenance and support
R&S
®
RTP
2318User Manual 1337.9952.02 ─ 12
23.3 Contacting customer support
Technical support – where and when you need it
For quick, expert help with any Rohde & Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde & Schwarz products.
Contact information
Contact our customer support center at www.rohde-schwarz.com/support, or follow this
QR code:
Figure 23-1: QR code to the Rohde & Schwarz support page
23.4 Information for technical support
If you encounter problems that you cannot solve yourself, contact your
Rohde & Schwarz support center, see Contacting customer support.
The support center finds solutions more quickly and efficiently, if you provide them with
information on the instrument and an error description. To create, collect and save the
required information you can use the RTxServiceReporter. The RTxServiceReporter
creates a ZIP file with a complete bug report, all relevant setup information, reporting
and log files, and the instrument configuration (device footprint).
1.
Press the app key in the [Analysis] section of the frontpanel.
2. On the "R&S Apps" tab, tap "Servie Reporter".
The RTxServiceReporter creates the report and saves it as ZIP file directly on the
Windows desktop.
3. Attach the report file to an email in which you describe the problem. Send the email
to the customer support address for your region as listed in the internet.
On the instrument, you can find log files, the device footprint and report files, and other
information in the "AppData" folder on the Windows desktop
(C:\ProgramData\Rohde-Schwarz\RTx).
Information for technical support