Diagnostic information 2-261
7558-xxx
996.00 Finisher type failure
997.00 Duplex controller card assembly type failure
Step Action and questions Yes No
1 Check the printer and finisher
installation.
Is the finisher installed to the
printer properly?
Go to step 2. Reinstall the finisher.
2
Turn the finisher on and off.
Does the error still occur when
the power is back on?
Go to step 3. Problem resolved
3
Check the finisher controller
PCBA.
Are the connections of the
finisher controller card
assembly properly connected?
Replace the finisher controller
PCBA.
Go to “Finisher PCBA removal”
on page 4-353.
Replace the connections.
Step Action and questions Yes No
1
Check the duplex unit for proper
installation.
Remove duplex unit assembly,
and reinstall it.
Perform a 2-sided print test.
Does the error still occur?
Go to step 2. Problem resolved
2
Perform a 2-sided print test.
Does the error still occur?
Replace the duplex controller
card assembly.
Go to “Printer left duplex door
assembly removal” on
page 4-142.
Go to step 3.
Problem resolved
3
POR the machine, and perform a
print test.
Does the error continue?
Replace the upper printer engine
PCBA.
Go to “Upper printer engine
PCBA removal” on page 4-187.
Go to step 4.
Problem resolved
4
POR the machine, and perform a
print test.
Does the error continue?
Replace the lower printer engine
PCBA.
Go to “Lower engine PCBA
removal” on page 4-104.
Problem resolved