Table 141: Troubleshooting the Shared Port Adapter
Possible SolutionPossible CauseSymptom
Reseat the adapter in its slot (you
do not have to turn off the system
power when removing or replacing
port and service adapters). After
the system reinitializes the
interfaces, the ENABLED LED on
the shared port adapter should go
on. Ensure that the adapter is
correctly replaced, with the screws
fully tightened.
If the ENABLED LED remains off,
the system detected a processor
hardware failure. (This LED should
be on in normal operation.) Contact
a service representative for
instructions.
The shared port adapter might have
pulled away from the system board.
Shared Port adapter ENABLED
LED is off.
Troubleshooting the Upgrade
The following table lists tips to resolve troubleshooting errors that you may encounter during an upgrade.
Table 142: Upgrade-Related Troubleshooting Tips
Corrective ActionCauseSymptom
Ensure that the size of the image file that
you are using is the same as the expected
file size. If required, download the image
file again and retry the upgrade.
There is a mismatch in the size of the image
file that you are using and the expected size
of the image file. Note that this error may
occur, regardless of the file system to
which you copy the image file.
An error message similar to the following
example is displayed after you start the
upgrade:
validate_package: SHA-1 hash:
calculated
9526c1bf:10341089:84ecbb0d:cb12a344:b696af14
expected
93315a74:57061354:d514ff0c:8b25f8f8:842afb4b
SHA-1 hash doesn't match
application image failed to run
Cisco ASR 1000 Series Router Hardware Installation Guide
652
Troubleshooting Initial Startup Problems
Troubleshooting the Upgrade
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