GE HEALTHCAREDRAFT LOGIQ™ S7 EXPERT/PRO
DIRECTION 5460683, REVISION 3 DRAFT (JUNE 25, 2014) SERVICE MANUAL
Chapter 7 - Diagnostics/Troubleshooting 7-15
Section 7-5
Remote Access to Service Platform
7-5-1 General
If the console is setup to connect to InSite ExC server (refer to Chapter.3 for InSite ExC Configuration),
then remote access technology may provide GE technicians the possibility to view the entire customer’s
desktop and operation system for diagnostics and trouble shooting.
Using VCO (Virtual Console Observation) a service technician or the OnLine Center can access and
modify all PC settings and programs or run diagnostics on the customer’s ultrasound scanner. Remote
access to the LOGIQ™ S7 Expert/Pro scanner requires permission and customer input before a GE
service technician or OLC can access the customer’s ultrasound scanner remotely. “Disruptive Mode”
can be selected by the customer directly on the LOGIQ™ S7 Expert/Pro ultrasound system (see:
Section 7-5-2 on page 7-11), or remotely by the service technician or OLC.
7-5-2 How the Customer enables/disables Disruptive Mode and VCO
1.) If not already in read mode, FREEZE the image.
2.) Move the cursor to the GE icon and press the
right trackball key (= right-click).
3.) Select Connect Clinical Lifeline (see: Figure 7-10 below).
This activates “Disruptive Mode” and “VCO” for the application OLC to quickly assist the customer.
NOTE: To disable disruptive mode, select “CANCEL”.
7-5-3 GE Icon and Remote Connection
Refer to Section 5-9 for Remote Access Icons.
Figure 7-10 Connect Clinical Lifeline
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