iPECS UCP600 - Page 241

iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual Issue 2.5
227
Table 4.4.6.3-3 RING GROUP ATTRIBUTES
ATTRIBUTE
DESCRIPTION
RANGE
DEFAULT
Extend Wrap-Up
Usage
Sometimes, a special wrap-up duration is required for an agent
to allow the agent to do follow-up actions after hold or park a call
connected. The basic wrap-up duration is not enough to care for
an agent to allow some more extended intervals before receiving
a new incoming ring. Following rings are protected for the agent
in wrap-up duration.
 New incoming Station Group call
 Queued call or indication ring
 New incoming normal internal or external call
Following rings are not protected by the wrap-up duration.
 Directly transferred the call to the agent
 Recalling ring
OFF
ON
OFF
Extended Wrap-
Up Count
In every 1 count (3 seconds), the system checks the status of a
held/parked Station Group call.
If none of held/parked Station Group call remained, then the
system clears the wrap-up status for the agent automatically.
If any of held/parked Station Group call remained, then the
system continues the wrap-up status during the next 1 count(3
seconds) till the max count of this input.
000-100
(count ),
1(count ) =
3(sec)
0
Music Source
A Music source can be assigned so that calls to the group will
receive audio from the assigned source in place of ring-back
tone.
 Ring back tone
 Internal Music
 External Music
 VSF MOH, MOH2~30
 SLT MOH1~5
Refer to
description
Internal
Music
Maximum Queued
Call Counter
When the number of calls queued to the group match this
parameter, new calls will receive an error tone and be
disconnected after the VSF AA announcement, if assigned, is
played.
00-99
99
Allow Forward
Member
A member activating Call Forward may be placed in an
unavailable state for Station group calls (ON). When OFF, group
calls are sent to the member as normal.
OFF: no FWD, ON: FWD
Refer to
description
ON
Group name
A group name can be designated.
Max.12cha
racters
Mailbox Message
Wait Station
When a call overflows or routes to the VM group, a station
number is used to identify the Mailbox for the group messages.
Station
number
Mailbox Password
The password associated with the group Mailbox is defined here.
The password is used in conjunction with the group Mailbox as
with a normal station.
Max. 12
digits