iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual Issue 2.5
212
Table 3.3.7.2-2 STATION GROUP ATTRIBUTES — UCD/ACD GROUPS (PGM 191)
ACD 403 SP-VISOR TMR
(000-999) : 030
When calls have been in queue longer than
the Supervisor Timer, the ACD supervisor
is notified by a display of the longest queue
time.
ACD 403 SP-VISOR C-CNT
(00-99) : 00
When the number of calls in the queue
exceeds the Supervisor Call Counts, the
ACD Supervisor is notified by a display of
queued calls count.
WAIT IF 1ST ANNC BUSY
(1:ON/0:OFF): ON
When a call assigned to receive an
announcement arrives and all channels are
busy, the call may wait with Ringback until
a channel is available (ON) or bypass the
announcement.
ACD 403 MAX QUE C-CNT
(00-99) : 99
When the number of calls queued to the
group match this parameter, new calls will
receive an error tone and be disconnected
after the VSF AA announcement, if
assigned, is played.
ACD 403 SUPERVISOR
…. …. …. ….
Any valid IP Phone can be assigned as a
Supervisor, max. 5 ACD Supervisors.
ACD Group members may be assigned a
priority, 0-9.
Members with the highest priority are sent
calls ahead of lower priority members. This
field is the same as PGM 112-button 16.
ACD 403 ACD_DND W_TMR
(002-200) : 010
ACD agents are placed in the Wrap-up
mode for the Wrap-up timer duration after
call completion.
ACD 403 ICLID USAGE
(1:ON/0:OFF) : OFF
Within 5 seconds of a guaranteed
announcement, the caller may dial digits as
an ICLID. The User dialed digits are
compared to the ICLID Table entries, PGM
203 for routing or, for a single dialed digit,
to the ACD CCR table PGM 191 BTN 23.
GROUP NAME
………. . . . . . . . . . . . . . ……
An ACD group name can be designated.
ACD 403 CIQ ROUTE
PRESS FLEX KEY (01-10)
CCR for ACD Calls-in-queue permits the
caller to re-route the call by dialing a single
digit. The destination is assigned to Flex
button 1 ~ 10 for digits 1 ~ 9 & 0.
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