iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual Issue 2.5
211
Table 3.3.7.2-2 STATION GROUP ATTRIBUTES — UCD/ACD GROUPS (PGM 191)
ACD 403 ANNC2 RPT
(1: ON / 0: OFF): OFF
After the 2ndannouncement, if the call
remains queued to the group, the 2ndVSF.
The announcement can be repeated at the
AnnouncementRepeatTimer interval.
ACD 403 OVERFLOW DEST
S/H/V/SPD (Dial 1-4)
A call to the group will continue to route
through the group until answered or all
group members have been tried. The call
will then queue to the group or route to the
assigned OverflowDestination.
1:Station, 2:Station group
3:VSFAnnounce, 4:System speed
ACD 403 OVERFLOW TMR
(000 - 600) : 180
A call to a group will remain queued to the
group or be sent to the assigned
OverflowDestination after the expiration of
the OVERFLOW Timer.
ACD 403 WRAP-UP TMR
(000 - 999) : 002
After terminating any call, a Hunt Group
member will be maintained in a busy state
for the duration of the WRAP-UP Timer.
ACD 403 RPT NO MEMBER
(1 : ON/ 0: OFF) : OFF
If a call is received and no members are on
duty, an ICM call will return the re-order
tone, while a CO/IP call will be routed to the
overflow destination.
ACD 403 MUSIC SRC
(00– 37) : 01
A Music source can be assigned so that
calls to the group will receive audio from
the assigned source in place of ring-back
tone while in Queue.
00: Ring-back,
01: INT Music,
02: EXT Music,
03: VSF MOH,
04~08: SLT MOH1~5,
09~37: VSFMOH2~30
ACD 403 ACD WARN TONE
(1 : ON/ 0: OFF) : OFF
An ACD supervisor can monitor agent
conversations. When the supervisor
activates the monitor feature, a warning
tone can be provided to the agent and
connected party.
ACD 403 ALTER DEST
S/H/SPD (Dial 1-3)
When a call comes into the group and no
group members are available, the call will
be routed to the assigned alternate
destination.
1:Station, 2:Station group, 3:System speed
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