iPECS UCP600 - Page 681

iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual Issue 2.5
240
4.3.9.5 Customer Call Routing/VSF AA Table – PGM 228
The system incorporates IVR (Integrated Voice Response) capabilities called CCR (Customer Call Routing).
After or during a VSF AA Announcement, a caller may dial a digit to select a destination or route for the call.
The CCR/VSF-AA Routing Audio Text Table defines the destination associated with digits dialed by the caller
in response to the VSF AA Announcement (001-200). Up to 200 single-level Audio Text menus may be
assigned or, multi-level menu structures (maximum 200 levels) can be established using one menu as a
destination for the previous level.
PROCEDURE
CUSTOM CALL ROUTING
SELECT CCR TABLE (01-70)
Press the [PGM] button and dial 228, and select CCR table (Ex.01).
CCR TABLE 01
PRESS FLEX KEY (01-14)
Use the dial-pad to select a CCR Table index, 001~200. The index number
001-200 is the VSF Announcement number
CCR TABLE 01
INPUT 1 : NOT ASSIGNED
Press a Flex button (1~13, 10=0) to assign the associated CCR dialed digit
route. (11~13 is assigned to busy, no answer, error destinations)
- Flex buttons 01-10 are matched with input dial digits from the outside user.
The flex key number 10 is matched with dial digit 0.
- Flex button 11-13 are related with CCR re-route Busy / Error / No Answer
destination – The destination type is Tone / Attendant / Hunt Group / VSF
Announcement.
- Flex button 14 is CCR One Digit Only option. If this option is set to ON, the
user can dial only one digit. If this option is set to OFF, the user can dial
more than one digit. That means CCR or DISA service can be possible.
- Flex Button 15 is a Temporary Announcement Use option.
- Flex Button 16 is a Temporary Announcement No setting option.
In CCR announcement 3, if the Temporary Announcement Use option is
ON, Temporary Announcement No is set to 5, then the temporary
announcement 5 is played.
The temporary announcement can be used in holiday or emergency
cases.
When Temporary Announcement Usage is set to ON, programmed Temp
Announcement is played instead of CCR table announcement.
Remote Access can also set this Temporary Announcement by using the
[Remote Access to Mobile Extension] feature.
After access to Mobile Extension,
To turn On Temp Announcement, 8 + CCR Announcement Number.
To turn Off Temp Announcement, 9 + CCR Announcement Number.
- Flex Button 17 is [*] Button Used As.
- Flex Button 18 is [#] Button Used As.
There are 3 options available - Repeat First Annc / Repeat Current Annc /
Access Voice Mail Remotely
CCR TABLE 01
INPUT 1 : ...
Use the dial-pad to enter the Type and Value for Destination. Refer to Table
3.3.9.5-1 for Type and value codes.
Press the [Save] button to store the data entry.