Lexmark X862de - Sensor (Duplex Wait) on Jam

Diagnostic information 2-47
7500-432, -632, and -832
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230.00 Sensor (duplex wait) on jam
Step Check Yes No
1 Check the media position.
Does the media remain in the exit 2?
Open the exit 2 left door assembly, and visually check it.
Remove the media. Go to step 2.
2 Check the roll.
Open exit 2 left door assembly.
Is the exit 2 media transport roll assembly free of excess
wear and contamination?
Go to step 3. Clean or replace the
exit 2 unit assembly.
Go to “Exit 2 unit
assembly removal”
on page 4-322.
3 Check the drive power transmission.
Does the exit 2 media transport roll assembly and the
other gears rotate smoothly?
Go to step 4. Replace damaged
parts.
Go to “Exit 2 unit
assembly removal”
on page 4-322.
4 Check the roll.
Open exit 2 left door assembly.
Is the exit 2 media exit roll assembly free of excess wear
and contamination?
Go to step 5. Clean or replace the
exit 2 unit assembly.
Go to “Exit 2 unit
assembly removal”
on page 4-322.
5 Check the drive power transmission.
Does the exit 2 media exit roll assembly and the other
gears rotate smoothly?
Go to step 6. Replace damaged
parts.
Go to “Exit 2 unit
assembly removal”
on page 4-322.
6 Check the exit 2 drive motor for proper operation.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer Motor Test.
4. Touch Exit2 drive mtr.
5. Touch Forward or reverse.
Does the above motor rotate normally?
Go to step 9. Go to step 7.
7 Check the exit 2 drive motor for proper connection.
Is the above motor connected properly?
Replace the exit 2
unit assembly.
Go to “Exit 2 unit
assembly removal”
on page 4-322.
Replace the
connection.
8 Check the connection between the exit interface card
assembly and the printer engine card assembly.
Are connectors PJ431 and PJ421 connected properly?
Go to step 9. Replace the
connection.
9 Check the sensor (duplex wait) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch DUPLEX TESTS.
3. Touch Sensor Test.
4. Touch Duplex wait.
Open the duplex left door assembly.
Does the display on the operator panel change every
time the actuator on the above sensor operates?
Go to step 11. Go to step 10.