Diagnostic information 2-223
7500-432, -632, and -832
Media damage
Step Check Yes No
1 Check printer installation placement.
Check the installation surface for irregularities.
Check for missing printer foot.
Is the setup surface normal?
Go to step 2. Correct the
installation
placement.
2 Check the media feed.
Remove the media tray assembly.
Properly load media in the media tray assembly.
Properly install the media tray assembly in the printer.
Re-print the defective image.
Does the error continue?
Go to step 3. Problem solved.
3 Check the media condition.
Load new, dry, recommended media.
Re-print the defective image.
Does the error continue?
Go to step 4. Problem solved.
4 Check the media transfer route.
Is the media path free of contamination or debris?
Go to step 5. Remove debris
or contamination.
5 Check the drive rolls on the media transfer route.
Check all rolls on the transfer route for contamination,
wear or damage.
Are the pinch rolls rotating freely and spring pressure
applied evenly?
Go to step 6. Replace
defective rolls.
(Go to applicable
repair
procedures for
replacement.)
6 Check the heat roll and the pressure roll.
Remove the fuser unit assembly.
Is there contamination or cracking on the heat roll and/
or the pressure roll?
Replace the
fuser unit
assembly.
Contact the
technical
engineer.
Leading edge
Trailing edge
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