2-168 MFP Service Manual
7500-432, -632, and -832
944.00 Tray 4 lift up / no tray failure
8 Check the switch (TTM media size) for proper
connection.
Is the above switch connected properly?
Replace the switch
(TTM media size).
Go to “2000-sheet
dual input (TTM)—
switch (TTM media
size) removal” on
page 4-249.
Replace the
connection.
9 Perform a print test.
Does the error still occur?
Replace the 2TM/
TTM controller card
assembly.
Go to “2000-sheet
dual input (TTM)—
2TM/TTM controller
card assembly
removal” on
page 4-281.
Go to step 10.
Problem solved.
10 Perform a print test.
Does the error still occur?
Replace the printer
engine card
assembly.
Go to “Printer
engine card
assembly removal”
on page 4-119.
Problem solved.
Step Check Yes No
1 Check the media.
Pull out the tray 4, and visually check it.
Is any media loaded in tray 4?
Go to step 2. Load media
properly.
2 Check the tray.
Are the tray 4 lift gear assembly or the surrounding
parts of it damaged?
Go to step 3. Replace the tray 4
lift gear assembly or
the obstacles.
Go to “2000-sheet
dual input (TTM)—
tray 4 lift gear
assembly removal”
on page 4-279.
3 Check the tray 4 media feed lift motor for proper
operation.
Warning: Only perform this test with the paper tray
assembly removed from the machine, or abnormal
grinding noises will occur.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer Tests.
4. Touch Tray 4 lift mtr.
Does the tray 4 media feed lift motor operate properly?
Go to step 6. Go to step 4.
4 Check the tray 4 media feed lift motor for proper
connection.
Is the above motor connected properly?
Go to step 5. Replace the
connection.
Step Check Yes No
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