2-164 MFP Service Manual
7500-432, -632, and -832
941.00 Media tray 1 lift up / no media tray failure
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?
Go to step 3. Problem solved.
3 Check the RIP card assembly connection.
Is the RIP card assembly connection JHAB2 and the printer
engine card assembly connection P402 connected
properly?
Replace the RIP
card assembly.
Go to “RIP card
assembly
removal” on
page 4-130.
Go to step 4.
Replace the
connection.
4 Perform a print test.
Does the error still occur?
Replace the
printer engine card
assembly.
Go to “Printer
engine card
assembly
removal” on
page 4-119.
Problem solved.
Step Check Yes No
1 Check the media.
Pull out the media tray 1, and visually check it.
Is the media loaded in tray 1?
Go to step 2. Load media
properly.
2 Check the media tray.
Replace media tray 1 with media tray 2.
Is the replaced media tray lifted up?
Go to step 3. Go to step 4.
3 Check the media tray.
Are the tray lift sector gear 12T, of media tray 1, or
surrounding parts damaged?
Replace the media
tray lift sector gear
12T or other
damaged
components.
Go to step 4.
4
Check the tray 1 media feed lift motor for proper operation.
Warning: Only perform this test with the paper tray
assembly removed from the machine, or abnormal grinding
noises will occur.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer Tests.
4. Touch Tray 1 lift mtr.
Does the tray 1 media feed lift motor operate properly?
Go to step 8. Go to step 5.
5 Is the tray 1 media feed lift motor properly connected? Replace the media
feed lift motor.
Go to “Media feed
lift motor
removal” on
page 4-33.
Go to step 6.
Replace the
connection.
Step Check Yes No
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