Diagnostic information 2-199
7500-432, -632, and -832
Tray 3 media size mismatch in length
Step Check Yes No
1 Check the media.
Pull out the tray 3, and visually check it.
Is the media loaded in tray 3 properly?
Go to step 2. Load media
properly.
2 Check the media.
Pull out the tray 3, and visually check it.
Are the front media guide and rear media guide on
tray 3 set correctly?
Go to step 3. Set the parts
properly.
3 Check the switch (TTM media size) for proper operation.
Pull out the tray 3, and visually check it.
Is the switch (TTM media size) for tray 3 installed
properly?
Go to step 4. Install the switch
(TTM media size)
correctly.
Go to “2000-sheet
dual input (TTM)—
switch (TTM media
size) removal” on
page 4-249.
4 Check the switch (TTM media size) for proper
connection.
Is the above switch connected properly?
Replace the switch
(TTM media size).
Go to “2000-sheet
dual input (TTM)—
switch (TTM media
size) removal” on
page 4-249.
Replace the
connection.
5 Check the 2TM/TTM controller card assembly and the
printer engine card assembly for proper connection.
Are connectors P541 and P413 on the above cards
connected properly?
Go to step 6. Replace the
connection.
6 Check the tray 3 rolls.
Pull out the tray 3, and check it.
Are the feed roll, separation roll, and pick roll for
transport free of excess wear and contamination?
Go to step 7. Clean or replace the
feed roll, separation
roll, and pick roll.
Go to “2000-sheet
dual input (TTM)—
feed roll removal”
on page 4-266,
“2000-sheet dual
input (TTM)—
separation roll
removal” on
page 4-270, and
“2000-sheet dual
input (TTM)—pick
roll removal” on
page 4-273.
7 Check the media position.
Open the printer left door assembly, and visually check
it.
Does the media touch the sensor (registration)?
Remove the media. Go to step 8.
8 Check the roll.
Open the printer left door assembly, and visually check
it.
Is the transport roll assembly for transport free of excess
wear and contamination?
Go to step 9. Clean or replace the
transport roll
assembly.
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