Diagnostic information 2-167
7500-432, -632, and -832
943.00 Tray 3 lift up / no tray failure
Step Check Yes No
1 Check the media.
Pull out the tray 3, and visually check it.
Is any media loaded in tray 3?
Go to step 2. Load media
properly.
2 Check the tray.
Is the tray 3 lift gear assembly or the surrounding parts
of it damaged?
Go to step 3. Replace the tray 3
lift gear assembly or
any other damaged
parts.
Go to “2000-sheet
dual input (TTM)—
tray 3 lift gear
assembly removal”
on page 4-278.
3 Check the tray 3 media feed lift motor for proper
operation.
Warning: Only perform this test with the paper tray
assembly removed from the machine, or abnormal
grinding noises will occur.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer Tests.
4. Touch Tray 3 lift mtr.
Does the tray 3 media feed lift motor operate properly?
Go to step 6. Go to step 4.
4 Check the tray 3 media feed lift motor for proper
connection.
Is the above motor connected properly?
Go to step 5. Replace the
connection.
5 Check the 2TM/TTM controller card assembly and the
printer engine card assembly for proper connection.
Are connectors P541 and P413 on the above cards
connected properly?
Go to step 6. Replace the
connection.
6 Check the tray 3 sensor (media level) for proper
operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor Test.
4. Touch Tray 3.
5. Touch Media level.
Remove the media tray assembly, and move the pick
roll with your finger in an up and down motion. Avoid
touching the rubber roll surface.
Does the display on the operator panel change every
time the sensing area of the above sensor is blocked?
Go to step 8. Go to step 7.
7 Check the sensor (media level) for proper connection.
Is the above sensor connected properly?
Replace the sensor
(media level).
Go to “2000-sheet
dual input (TTM)—
sensor (media
level) removal” on
page 4-261.
Replace the
connection.
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