Diagnostic information 2-165
7500-432, -632, and -832
942.00 Media tray 2 lift up / no media tray failure
6 Check the tray 1 sensor (media level) for operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 1.
5. Touch Media level.
Remove the media tray assembly.
Move the pick roll, with your finger, up and down.
Note: Avoid touching the rubber roll surface.
Does the display on the operator panel change every time
the sensing area is blocked?
Go to step 8. Go to step 7.
7 Check the tray 1 sensor (media level) connection.
Is the tray 1 sensor (media level) properly connected?
Replace the
sensor (media
level).
Go to “Sensor
(media level)
removal” on
page 4-39.
Replace the
connection.
8 Check the tray 1 switch (media size) for proper connection.
Is the switch connected properly?
Replace the switch
(media size).
Go to “Switch
(media size)
removal” on
page 4-19.
Replace the
connection.
9 Perform a print test.
Does the error continue?
Replace the
printer engine card
assembly.
Go to “Printer
engine card
assembly
removal” on
page 4-119.
Problem solved.
Step Check Yes No
1 Check the media.
Pull out the media tray 2, and visually check it.
Is the media loaded in tray 2?
Go to step 2. Load media
properly.
2 Check the media tray.
Replace media tray 2 with media tray 1.
Is the replaced media tray lifted up?
Go to step 3. Go to step 4.
3 Check the media tray.
Are the tray lift sector gear 12T, of media tray 2, or
surrounding parts damaged?
Replace the media
tray lift sector gear
12T or other
damaged
components.
Go to step 4.
Step Check Yes No
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