2-62 MFP Service Manual
7500-432, -632, and -832
242.03 Sensor (tray 2 feed-out) static jam
243.00 Sensor (pre-feed) on jam (tray 3 media feed)
Step Check Yes No
1 Check the media position.
Does the media touch the sensor (tray 2 feed-out)?
Open the printer left lower door assembly, and visually
check it.
Remove the
media.
Go to step 2.
2 Check the sensor (tray 2 feed-out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor Test.
4. Touch Tray 2.
5. Touch Feed-out.
Open the printer left lower door assembly, and check it.
Does the display on the operator panel change every time a
white piece of paper is placed over the sensing area?
Go to step 4. Go to step 3
3 Check the sensor (tray 2 feed-out) connection.
Is the sensor (tray 2 feed-out) properly connected?
Replace the
sensor (tray 2
feed-out).
Replace the
connection.
4 Perform a print test.
Does the error continue?
Replace the
printer engine card
assembly.
Go to “Printer
engine card
assembly
removal” on
page 4-119.
Problem solved.
Step Check Yes No
1 Check the media condition.
Is the media in the tray crumpled or damaged?
Replace the media. Go to step 2.
2 Check the media size setup.
Does the media size in use match the size set for tray
3?
Go to step 3. Replace the media,
or change the media
size setup.
3 Check the tray 3 rolls.
Pull out the tray 3, and check it.
Are the feed roll, separation roll, and pick roll for
transport free of excess wear and contamination?
Go to step 4. Clean or replace the
feed roll, separation
roll, and pick roll.
Go to “2000-sheet
dual input (TTM)—
feed roll removal”
on page 4-266,
“2000-sheet dual
input (TTM)—
separation roll
removal” on
page 4-270, and
“2000-sheet dual
input (TTM)—pick
roll removal” on
page 4-273.
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