2-58 MFP Service Manual
7500-432, -632, and -832
242.01 Sensor (tray 2 feed-out) on jam (tray 2 feed)
9 Check the media feed lift motor in tray 2 for proper
operation.
Replace the media feed lift motor for tray 2 with the one
from tray 1.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer Motor Test.
4. Touch Tray 2 feed mtr.
Does the media feed lift motor rotate normally?
Install the media
feed lift motor for
tray 1 as it
previously was,
and replace the
motor for tray 2
with a new motor.
Go to “Media feed
lift motor
removal” on
page 4-33.
Go to step 10.
10 Perform a print test.
Does the error continue?
Replace the
printer engine card
assembly.
Go to “Printer
engine card
assembly
removal” on
page 4-119.
Problem solved.
Step Check Yes No
1 Check the media condition.
Is the media in the tray crumpled or damaged?
Replace the media
with new media;
ensure it is dry.
Go to step 2.
2 Check the media size setup.
Does the media size in use match the size set for tray 2?
Go to step 2. Replace the
media, or change
the media size
setup.
3 Check the rolls for tray 2.
Pull out the tray 2, and check it.
Open the printer left lower door assembly, and visually
check it.
Are the feed roll, separation roll, and pick roll free of excess
wear and contamination?
Go to step 4. Clean or replace
the feed roll,
separation roll,
and pick roll.
Go to “Feed roll
removal” on
page 4-45,
“Separation roll
removal” on
page 4-49, and
“Pick roll
removal” on
page 4-51.
4 Check the media position.
Does the media touch the sensor (tray 2 feed-out) or the
tray 2 media feed unit?
Remove the
media.
Go to step 5.
Step Check Yes No
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