Diagnostic information 2-55
7500-432, -632, and -832
241.01 Sensor (registration) on jam (tray 1 feed)
9
Check the media feed lift motor for proper operation of
tray 1.
Replace the media feed lift motor for tray 1 with one from
tray 2.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer Motor Test.
4. Touch Tray 1 feed mtr.
Does the motor rotate normally?
Re-install the
media feed lift
motor for tray 2 as
it previously was,
and replace the
tray 1 motor with a
new one.
Go to “Media feed
lift motor
removal” on
page 4-33.
Go to step 10.
10
Perform a print test.
Does the error continue?
Replace the printer
engine card
assembly.
Go to “Printer
engine card
assembly
removal” on
page 4-119.
Problem solved.
Step Check Yes No
1 Check the media condition.
Is the media in the tray crumpled or damaged?
Replace with new
media; ensure it is
dry.
Go to step 2.
2 Check the media size setup.
Does the size of media in use match the size set for tray 1?
Go to step 3. Replace the
media, or change
the media size
setup.
3 Check the rolls for tray 1.
Remove and check tray 1.
Are the feed roll, separation roll, and pick roll free of excess
wear and contamination?
Go to step 4. Clean or replace
the feed roll,
separation roll,
and pick roll.
Go to “Feed roll
removal” on
page 4-45,
“Separation roll
removal” on
page 4-49, and
“Pick roll
removal” on
page 4-51.
4 Check the media position.
Open the printer left door assembly, and visually check it.
Does the media touch the sensor (registration) or the
sensor (pre-feed) in tray 1 media feed unit assembly?
Remove the
media.
Go to step 5.
Step Check Yes No
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