Problem Cause Solution
Received image is too light. When is blinking, toner is
beginning to run out.
Add toner. See p.106 "Adding
Toner".
Received image is too light. The image density has been
set too low.
Increase the scanning density. For
details about how to change the density,
see “Density (Contrast)”, Facsimile
Reference.
Received image is too light. The original of the transmitted
fax was printed on paper that
is too thin.
Ask the sender to reprint the original on
thicker paper and fax it again.
Others
Problem Cause Solution
All fax documents stored in
memory have been lost.
Those documents include
ones stored through Memory
Transmission/Reception,
Memory Lock, or Substitute
Reception.
When about one hour passes
after power to the machine is
turned off, all fax documents
stored in memory are lost.
If any documents have been lost for this
reason, a Power Failure Report is
automatically printed when the machine
is turned on. If fax documents stored for
Memory Transmission have been lost,
check the destinations and resend the
documents. If fax documents received
through Memory, Memory Lock or
Substitute Reception have been lost, ask
the senders to resend the documents.
See p.53 "Turning Off the Main
Power / In the Event of Power Failure".
When a correct password is
entered, you cannot print
documents that appear in the
Personal box or Information
box, or transmit / print out
stored documents.
Documents are locked by a
security function if incorrect
passwords are entered a
certain number of times.
Contact the administrator.
[Prg. Dest.] or [Manual Entry]
does not appear.
This function is made
unavailable by the enhanced
security function.
Contact the administrator.
The following functions are
not available: Forwarding,
Store File in the Information
This function is made
unavailable by the enhanced
security function.
Contact the administrator.
3. Troubleshooting When Using the Facsimile Function
50
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