Diagnostic information 2-33
7500-432, -632, and -832
989.00
Service
finisher error
Stapler unit failure The off/on status of the sensor (stapler unit motor
HP) is not detected within the specified time after
the stapler unit motor (forward operation).
Or the sensor (stapler unit motor HP) is not turned
on within the specified timer after the stapler unit
motor is on (reverse operation).
Refer to the Options Service Manual.
990.00
Service
finisher error
Sensor (stapler carriage HP)
on failure
The sensor (stapler carriage HP) is not turned on
within two seconds after the stapler starts moving
toward the staple position, and also the sensor
(stapler carriage HP) is turned off.
Or the sensor (stapler carriage HP) is not turned on
after the stapler was moved to the staple position.
Or the sensor (stapler carriage HP) is turned off
again after the sensor (stapler carriage HP) is
turned on, and the stapler stopped its moving.
Refer to the Options Service Manual.
990.01
Service
finisher error
Sensor (stapler carriage HP)
off failure
The sensor (stapler carriage HP) is not turned off
within 500 ms after stapler starts moving to the
staple position, and sensor (stapler carriage HP) is
turned off.
Or the sensor (stapler carriage HP) is not turned off
after the stapler was moved to the staple position.
Or the sensor (stapler carriage HP) is turned on
again after the sensor (stapler carriage HP) is
turned off, and the stapler stopped its moving.
Refer to the Options Service Manual.
995.00
Service
finisher NV
Finisher NVM R/W failure A read/write error occurred on the NVM of the
finisher controller card assembly.
Refer to the Options Service Manual.
996.00
Service wrong
finisher
Finisher type failure An incorrect type of finisher is connected.
Refer to the Options Service Manual.
997.00
Service wrong
duplex
Duplex controller card
assembly type failure
A duplex controller card assembly of a different
specification is installed.
Go to “997.00 Duplex controller card assembly
type failure” on page 2-174.
999.00
Service
finisher error
Finisher engine/RIP
functional failure
The engine reported a finisher failure that the RIP
card assembly did not recognize.
Refer to the Options Service Manual.
Check tray 1
guides
Tray 1 media size failure. Although tray 1 is in the printer, the media size is not
detected correctly.
Go to “Tray 1 media size failure” on page 2-192.
Check tray 1
or 2
orientation or
guides
Paper is installed (short
edge) in the media paper
tray.
This error occurs when short edge printing is
disabled, and the paper in the tray is not installed
long edge (Letter A4).
Go to “Paper is installed (short edge) in the
media paper tray” on page 2-181.
Error code or
message
Error contents Description/Action
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