Routing elements
106
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Operator phone
The system has one switching centre, which is defined under the name Operator con-
sole in the internal numbering plan. Several operator consoles can be operated in par-
allel (seepage 144
).
General bell
Calls with the general bell as destination can be signalled via an external supplement
(see page 149).
Key Telephones
Many of the system phones can be operated as key telephones with line keys. The line
keys are linked to a call distribution element via KT lines (see page 149
).
Queue with announcement (Number in Queue)
The queue with announcement can be inserted as an option between the call distribu-
tion element and the destination (or combination of destinations). Callers with a busy
call destination land in the queue and are continually updated on their current position
within the queue. The caller can also be offered alternatives for handling his call (see
page 159
).
ACD Server
With an ACD application on the third-party CTI interface (ACD server), routing control
can be shifted from the communication server to the ACD server (see page 160).
See also:
The interplay between the routing elements is described in the Chapter "Call routing",
page 163.
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