Motor (SHPF front tamper) failure service check
Action Yes No
Step 1
a Remove any debris from the paper path.
b Reseat the interface cable that is plugged into the printer.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
Printer setup > Reset engine service error
Note: Perform this step every time a service error occurs.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Remove the top inner cover.
b Bypass the front door switch.
c Test the motor (SHPF front tamper).
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > Staple and Hole Punch Finisher Motor Tests >
Tamper, front
d Check if the tampers are properly moving.
Are they properly moving?
Go to step 5. Go to step 4.
Step 4
a Reseat the cable on the motor.
b Make sure that the motor is properly installed.
c Check the motor and cable for damage, and replace if necessary. See
“Motor (SHPF front tamper) removal” on page 354.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
a Make sure that the sensor (SHPF front tamper home) is properly
installed.
b Make sure that the sensor is free of debris or dust.
c Reseat the cable on the sensor. Check the cable for damage, and
replace if necessary.
d Check the sensor for damage.
Is the sensor free of damage?
Go to step 6. Go to step 7.
4021, 7421
Diagnostic information
119
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