SHPF symptoms
SHPF symptoms
Symptom Action
A persistent Bin 2 full message appears.
See
“SHPF elevator bin movement service check”
on page 173.
A persistent Close door G message appears.
See
“HPT door service check” on page 164.
A persistent Close door H message appears.
See
“SHPF front door service check” on page
166.
A persistent Close door J message appears.
See
“SHPF top door service check” on page 167.
A persistent Punch box missing or Punch box
full message appears.
See
“Hole punch box service check” on page 169.
A persistent Remove paper from bin 1
message appears.
See
“SHPF top bin full service check” on page
170.
The staple unit is noisy. See
“SHPF staple unit noise service check” on
page 172.
The elevator bin moves down to the full position
without paper on the bin.
See
“SHPF elevator bin movement service check”
on page 173.
The elevator bin moves up to the stack limit switch,
and the motor (SHPF elevator) does not stop.
See
“SHPF elevator bin movement service check”
on page 173.
HPT door service check
Action Yes No
Step 1
a Reseat the interface cable that is plugged into the SHPF.
b Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
Printer setup > Reset engine service error
Note: Perform this step every time a service error occurs.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the HPT door sensor actuator and door hinges for damage, and
replace HPT if necessary
Does the problem remain?
Go to step 4. The problem is solved.
4021, 7421
Diagnostic information
164
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