Area name Control panel message What to do
Doors C and F [x]‑page jam, slide the 3000‑sheet tray and
open door F. [24y.xx]
Pull the 3000‑sheet tray, and then remove
the jammed paper from the side of the tray.
Open door F, and then remove the jammed
paper.
Area G, doors C, J, and H, finisher
bin
[x] page jam, open doors G, H, and J and
clear jammed paper. [4yy.xx]
Open door G, and then remove the jammed
paper.
Open door H, and then remove the jammed
paper.
Doors C and G, finisher bin [x]‑page jam, press latch beside door G and
slide finisher to the left. Leave paper in bin.
[40y.xx]
Slide the staple finisher to the left, and then
remove the jammed paper.
Area G, doors C, J, and H, finisher
bin
[x]‑page jam, open door H and rotate knob
SD3 clockwise. Leave paper in bin. [426.xx–
428.xx]
Open door H, and then remove the jammed
paper.
200 paper jams
SHPF paper jam service check
Action Yes No
Step 1
a Open all of the jam access doors.
b Remove any debris from the paper path.
c Reseat the interface cable that is plugged into the printer.
d Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Check the jam access doors for damage, and replace if necessary.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Make sure that the sensor actuators along the paper path are properly
installed.
b Check the actuators for damage, and replace if necessary.
Does the problem remain?
Go to step 4. The problem is solved.
4021, 7421
Diagnostic information
53
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