Lexmark MS911 - Staple Finisher Stapling Failure Service Check

Action Yes No
Step 15
a Reseat the interface cable on the staple finisher controller board and
printer.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 16. The problem is solved.
Step 16
a Reseat all the cables on the staple finisher controller board.
b Reset the printer.
Does the problem remain?
Go to step 17. The problem is solved.
Step 17
Replace the controller board. See
“Staple finisher controller board
removal” on page 244.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Staple finisher stapling failure service check
Action Yes No
Step 1
a Remove any debris from the paper path.
b Reseat the interface cable that is plugged into the printer.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Test the motor (staple finisher aligner).
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > Staple Finisher Motor Tests > TE align
b Check if the carriage is moving properly.
Is it moving properly?
Step 3
a Reseat the cable on the motor.
b Make sure that the motor is properly installed.
c Check the motor and cable for damage, and replace if necessary. See
“Motor (staple finisher aligner) removal” on page 254.
Does the problem remain?
Go to step 4. The problem is solved.
4021, 7421
Diagnostic information
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