Action Yes No
Step 20
a Make sure that the elevator belt springs, elevator bin front and rear
brackets, and elevator belt holders are properly installed.
b Check the parts for wear or damage, and replace if necessary.
Does the problem remain?
Go to step 21. The problem is solved.
Step 21
a Reseat the interface cable on the SHPF controller board and printer.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 22. The problem is solved.
Step 22
a Reseat all the cables on the SHPF controller board.
b Reset the printer.
Does the problem remain?
Go to step 23. The problem is solved.
Step 23
Replace the controller board. See
“SHPF controller board removal” on
page 364.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Booklet maker symptoms
Booklet maker symptoms
Symptom Action
A persistent Open door H and remove paper
from beneath area H10 message appears.
See
“Booklet maker tamper paper jam service
check” on page 96.
A persistent Remove paper from bin 3
message appears.
See
“HPBF bin service check” on page 178.
The bifold edge is not centered. See
“Bifold edge alignment service check” on
page 179.
4021, 7421
Diagnostic information
177
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