Lexmark MS911 - 911 Error Messages; 911 Errors; Staple Finisher Upper Exit Roller Failure Service Check

Action Yes No
Step 4
a Make sure that the staple unit is properly installed.
b Check the unit for damage, and replace if necessary. See “SHPF staple
unit removal” on page 372.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
a Reseat all the cables on the booklet maker controller board.
b Reset the printer.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Replace the controller board. See
“Booklet maker controller board
removal” on page 462.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
911 errors
911 error messages
Error code Description Action
911.72 The staple finisher upper exit roller failed. See
“Staple finisher upper exit roller failure service
check” on page 154.
Staple finisher upper exit roller failure service check
Action Yes No
Step 1
a Remove any debris from the paper path.
b Reseat the interface cable that is plugged into the printer.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
Printer setup > Reset engine service error
Note: Perform this step every time a service error occurs.
Does the problem remain?
Go to step 3. The problem is solved.
4021, 7421
Diagnostic information
154