Lexmark MS911 - SHPF Elevator bin Failure Service Check

Action Yes No
Step 11
a Reseat all the cables on the booklet maker controller board.
b Reset the printer.
Does the problem remain?
Go to step 12. The problem is solved.
Step 12
Replace the controller board. See
“Booklet maker controller board
removal” on page 462.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
SHPF elevator bin failure service check
Action Yes No
Step 1
a Remove any debris from the paper path.
b Reseat the interface cable that is plugged into the printer.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
Printer setup > Reset engine service error
Note: Perform this step every time a service error occurs.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Remove the rear cover.
b Bypass the front door switch.
c Test the motor (SHPF elevator).
Enter the Diagnostics menu, and then navigate to:
Motor Tests > Staple and Hole Punch Finisher > Elevator
d Check if the elevator is properly moving.
Is it properly moving?
Go to step 5. Go to step 4.
Step 4
a Reseat the cable on the motor.
b Make sure that the motor is properly installed.
c Check the motor and cable for damage, and replace if necessary. See
“Motor (SHPF elevator) removal” on page 359.
Does the problem remain?
Go to step 5. The problem is solved.
4021, 7421
Diagnostic information
135