Action Yes No
Step 13
a Test the sensor.
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > Staple Finisher > Elevator bin stack height or Elevator
bin level
b Toggle the sensor.
Does the sensor status change while toggling the sensor?
Go to step 14. The problem is solved.
Step 14
Replace the sensor. See
“Staple finisher bin stack height assembly
sensors removal” on page 234.
Does the problem remain?
Go to step 15. The problem is solved.
Step 15
a Reseat the interface cable on the staple finisher controller board and
printer.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 16. The problem is solved.
Step 16
a Reseat all the cables on the staple finisher controller board.
b Reset the printer.
Does the problem remain?
Go to step 17. The problem is solved.
Step 17
Replace the controller board. See
“Staple finisher controller board
removal” on page 244.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
32y errors
32y error messages
Error code Description Action
321.07 The motor (SHPF feed) failed. See
“SHPF paper feed failure service check” on
page 109..
323.07 The motor (SHPF compiler feed roller release) failed. See
“Motor (SHPF compiler feed roller release)
failure service check” on page 111.
324.07 The motor (SHPF paddle) failed. See
“Motor (SHPF paddle) failure service check”
on page 114.
4021, 7421
Diagnostic information
108
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