Lexmark MS911 - Motor (SHPF Rear Tamper) Failure Service Check

Action Yes No
Step 12
Replace the controller board. See
“SHPF controller board removal” on
page 364.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Motor (SHPF rear tamper) failure service check
Action Yes No
Step 1
a Remove any debris from the paper path.
b Reseat the interface cable that is plugged into the printer.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
Printer setup > Reset engine service error
Note: Perform this step every time a service error occurs.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Remove the top inner cover.
b Bypass the front door switch.
c Test the motor (SHPF rear tamper).
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > Staple and Hole Punch Finisher Motor Tests >
Tamper, rear
d Check if the tampers are properly moving.
Are they properly moving?
Go to step 5. Go to step 4.
Step 4
a Reseat the cable on the motor.
b Make sure that the motor is properly installed.
c Check the motor and cable for damage, and replace if necessary. See
“Motor (SHPF rear tamper) removal” on page 357.
Does the problem remain?
Go to step 5. The problem is solved.
4021, 7421
Diagnostic information
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