Lexmark MS911 - Booklet Maker Feed Jam Service Check

Action Yes No
Step 20
Replace the controller board. See
“Booklet maker controller board
removal” on page 462.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Booklet maker feed jam service check
Action Yes No
Step 1
a Remove any debris from the paper path.
b Reseat the interface cable that is plugged into the SHPF.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Make sure that the booklet gate jam access door and SHPF jam access
door are properly installed.
b Check the doors for damage, and replace if necessary.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Make sure that the sensor (SHPF booklet gate) is properly installed.
b Make sure that the sensor is free of debris or dust.
c Reseat the cable on the sensor. Check the cable for damage, and
replace if necessary.
d Check the sensor for damage, and replace if necessary. See “SHPF
booklet maker upper pre‑feed guide removal” on page 423.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Replace the sensor. See
“SHPF booklet maker upper pre‑feed guide
removal” on page 423.
Does the problem remain?
Go to step 5. The problem is solved.
4021, 7421
Diagnostic information
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