Action Yes No
Step 6
a Reseat the cable J11 on the SHPF controller board.
b If applicable, reseat the junction connectors on the cable.
c Make sure that the cable does not block the path of moving parts.
d Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 7. The problem is solved.
Step 7
a Reseat the interface cable on the SHPF controller board and printer
controller board.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 8. The problem is solved.
Step 8
a Reseat all the cables on the SHPF controller board.
b Reset the printer.
Does the problem remain?
Go to step 9. The problem is solved.
Step 9
Replace the controller board. See
“SHPF controller board removal” on
page 364.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
SHPF elevator bin movement service check
Action Yes No
Step 1
a Remove the paper from the bin.
b Make sure that the bin is properly installed.
c Reseat the interface cable that is plugged into the printer.
d Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Make sure that the elevator bin stack limit actuator and switch are
properly installed.
b Check the actuator and switch for damage, and replace if necessary.
See
“SHPF elevator bin stack limit actuator removal” on page 429
and
“SHPF elevator bin stack limit switch removal” on page 432.
Does the problem remain?
Go to step 3. The problem is solved.
4021, 7421
Diagnostic information
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