Lexmark MS911 - Booklet Maker Staple Unit Failure Service Check

Action Yes No
Step 11
a Reseat the interface cable on the booklet maker controller board and
SHPF controller board.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 12. The problem is solved.
Step 12
a Reseat all the cables on the booklet maker controller board.
b Reset the printer.
Does the problem remain?
Go to step 13. The problem is solved.
Step 13
Replace the controller board. See
“Booklet maker controller board
removal” on page 462.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Booklet maker staple unit failure service check
Action Yes No
Step 1
Reset the service error.
Enter the Diagnostics menu, and then navigate to:
Printer setup > Reset engine service error
Note: Perform this step every time a service error occurs.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Reseat the cable J4 on the booklet maker controller board.
b If applicable, reseat the junction connectors on the cable.
c Make sure that the cable does not block the path of moving parts.
d Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Reseat the interface cable on the booklet maker controller board and
SHPF controller board.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 4. The problem is solved.
4021, 7421
Diagnostic information
153