Error code Description Action
325.07 The motor (SHPF aligner) failed. See
“Motor (SHPF aligner) failure service check”
on page 116.
326.07 The motor (SHPF front tamper) failed. See
“Motor (SHPF front tamper) failure service
check” on page 119.
327.07 The motor (SHPF rear tamper) failed. See
“Motor (SHPF rear tamper) failure service
check” on page 121.
328.07 The motor (SHPF compiler pre-eject) failed. See
“SHPF pre-eject failure service check” on
page 123.
329.07 The motor (SHPF compiler eject) failed. See
“SHPF ejector failure service check” on
page 125.
SHPF paper feed failure service check
Action Yes No
Step 1
a Remove any debris from the paper path.
b Reseat the interface cable that is plugged into the printer.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
Printer setup > Reset engine service error
Note: Perform this step every time a service error occurs.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Remove the top inner cover.
b Bypass the front door switch
c Test the motor (SHPF feed).
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > Staple and Hole Punch Finisher Motor Tests >
Feed
d Check if the belts, gears, and rollers are properly rotating.
Are they properly rotating?
Go to step 5. Go to step 4.
4021, 7421
Diagnostic information
109
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