Lexmark MS911 - SHPF Transport Paper Jam Service Check

Action Yes No
Step 19
a Reseat the booklet maker interface cable on the booklet maker
controller board and SHPF controller board.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 20. The problem is solved.
Step 20
a Reseat all the cables on the booklet maker controller board.
b Reset the printer.
Does the problem remain?
Go to step 21. The problem is solved.
Step 21
Replace the controller board. See
“Booklet maker controller board
removal” on page 462.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
SHPF transport paper jam service check
Action Yes No
Step 1
a Remove any debris from the paper path.
b Reseat the interface cable that is plugged into the printer.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Remove the rear cover and top inner cover.
b Bypass the front door switch
c Test the motor (SHPF feed) and motor (SHPF transport).
Enter the Diagnostics menu, and then navigate to:
Motor Tests > Staple and Hole Punch Finisher Motor Tests > Feed or
Exit
d Check if the belts, gears, and rollers are properly moving.
Are they properly moving?
Go to step 4. Go to step 3.
4021, 7421
Diagnostic information
86