Lexmark MS911 - SHPF Booklet Gate Jam Service Check

Action Yes No
Step 13
a Reseat the interface cable on the SHPF controller board and printer
controller board.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 14. The problem is solved.
Step 14
a Reseat all the cables on the SHPF controller board.
b Reset the printer.
Does the problem remain?
Go to step 15. The problem is solved.
Step 15
Replace the controller board. See
“SHPF controller board removal” on
page 364.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
SHPF booklet gate jam service check
Action Yes No
Step 1
a Remove any debris from the paper path.
b Reseat the interface cable that is plugged into the printer.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Reseat the cable J5 on the SHPF controller board.
b If applicable, reseat the junction connectors on the cable.
c Make sure that the cable does not block the path of moving parts.
d Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Make sure that the sensor (SHPF booklet gate) is properly installed.
b Make sure that the sensor is free of debris or dust.
c Reseat the cable on the sensor. Check the cable for damage, and
replace if necessary.
d Check the sensor for damage, and replace if necessary. See “SHPF
booklet maker upper pre‑feed guide removal” on page 423.
Does the problem remain?
Go to step 6. Go to step 4.
4021, 7421
Diagnostic information
94