Lexmark MS911 - SHPF Pre-Eject Failure Service Check

Action Yes No
Step 10
a Reseat the interface cable on the SHPF controller board and printer
controller board.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 11. The problem is solved.
Step 11
a Reseat all the cables on the SHPF controller board.
b Reset the printer.
Does the problem remain?
Go to step 12. The problem is solved.
Step 12
Replace the controller board. See
“SHPF controller board removal” on
page 364.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
SHPF pre-eject failure service check
Action Yes No
Step 1
a Reseat the interface cable that is plugged into the printer.
b Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
Printer setup > Reset engine service error
Note: Perform this step every time a service error occurs.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Remove the upper left cover.
b Bypass the front door switch.
c Test the motor (SHPF compiler pre-eject).
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > Staple and Hole Punch Finisher Motor Tests >
Compiler pre‑eject
d Check if the middle aligner is properly moving.
Is it properly moving?
Go to step 5. Go to step 4.
4021, 7421
Diagnostic information
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