Action Yes No
Step 8
a Make sure that the elevator motor encoder and belt are properly
installed.
b Check the encoder and belt for damage, and replace if necessary. See
“Motor (SHPF elevator) removal” on page 359.
Does the problem remain?
Go to step 9. The problem is solved.
Step 9
a Remove the upper left cover.
b Make sure that the elevator bin stack height assembly parts behind
the cover are properly installed.
c Check the parts for wear or damage, and replace if necessary. See
“SHPF—Elevator bin section 1” on page 589.
Does the problem remain?
Go to step 10. The problem is solved.
Step 10
a Reseat the cable J14 on the SHPF controller board.
b If applicable, reseat the junction connectors on the cables.
c Make sure that the cables do not block the path of moving parts.
d Check the cables for damage, and replace if necessary.
Does the problem remain?
Go to step 11. The problem is solved.
Step 11
a Reseat the interface cable on the SHPF controller board and printer.
b Reseat the junction connector on the cable.
c Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 12. The problem is solved.
Step 12
a Reseat all the cables on the SHPF controller board.
b Reset the printer.
Does the problem remain?
Go to step 13. The problem is solved.
Step 13
Replace the controller board.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
4021, 7421
Diagnostic information
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