Action Yes No
Step 2
a Make sure that the sensor (SHPF top bin full, transmit) and sensor
(SHPF top bin full, receive) are properly installed.
b Make sure that the sensors are free of debris or dust.
c Reseat the cable on the sensors. Check the cables for damage, and
replace if necessary.
d Check the sensors for damage.
Are the sensors free of damage?
Go to step 3. Go to step 4.
Step 3
a Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > Staple and Hole Punch Finisher Sensor Tests >
Top bin empty
b Toggle the sensor.
Does the sensor status change while toggling the sensor?
Go to step 5. Go to step 4.
Step 4
Replace the sensor. See
“Sensor (SHPF top bin full) removal” on
page 363.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
a Reseat the cable J4, J5, and J9 on the SHPF controller board.
b If applicable, reseat the junction connectors on the cables.
c Make sure that the cables do not block the path of moving parts.
d Check the cables for damage, and replace if necessary.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
a Reseat all the cables on the booklet maker controller board.
b Reset the printer.
Does the problem remain?
Go to step 7. The problem is solved.
Step 7
Replace the controller board. See
“Booklet maker controller board
removal” on page 462.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
4021, 7421
Diagnostic information
171
To Next Page
Loading...
