Routing elements
162
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Call Routing in the event of an ACD Server Failure
Alternative destinations have to be defined so that calls can be routed to a destination
even in the event of an ACD server failure (see "Alternative Destinations", page 123
).
If the ACD server fails, an event message is generated (ACD server out of operation).
Fig. 80 Emergency routing in the event of an ACD server failure
If the same call routing as with the ACD server is to be achieved, the ACD server con-
figuration has to be replicated in the system configuration also (for example ACD agent
groups have to be replicated as user groups in the system configuration).
->
->
->
220
Call distribution element 1
Call distribution element 2
ACD
CDE if no answer: 2
User 220
ACD queue
no routing instruction from
ACD server
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