Features
444
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
If B does not answer within the time configured in the general system settings under
Internal ringing duration, the connection is cleared down.
Detailed Description
Tab. 274 Announcement service
Note:
For the caller to hear the welcome announcement, a through-connection has to be made on the
exchange side, i.e. from that moment onwards the caller incurs call charges.
Exception: The Charge-free call queue is activated (CDE configuration) and the Charge-
free timer (trunk group configuration) has not yet expired. (This also applies to ISDN interfaces,
provided it is supported by the network provider).
Welcome announcements
In the Announcement service view, it is possible to define up to 20 (Mitel 415/430) or
50 (Mitel 470) welcome announcements. A welcome announcement comprises one or
more (up to 10) sequences. In each sequence define the File to be played back, the
Pause signal, the Pause duration and the next sequence.
These configuration possibilities can be used to define complex welcome announce-
ments. An example of a welcome announcement with 3 sequences is given below. Af-
ter sequence 3 the welcome announcement ends and the external audio source is
played in until the Internal ringing duration ends. The connection is then cleared
down.
Tab. 275 Example of a welcome announcement
It is also possible to define repeat loops that consist of one or more sequences. Exam-
ple: If the figure 2 is entered as the next sequence at sequence 3, sequences 2 and 3
are repeated until the connection is cleared down.
Other settings in the Announcement service view:
End point Operating sequence / signalling on the terminal Scope
A If the internal user answers during the greeting
announcement, the greeting announcement is inter-
rupted.
Possible interfaces:
•External
• internal, if the call is routed via a CDE
B The internal user’s set continues to ring while the
welcome announcement is being played.
Requirement:
Announcement service is not activated if B
has activated a Call Forwarding Unconditional
to an external destination (exchange-to-
exchange connection).
Sequence ID File Pause signal
Pause duration
(s)
Next sequence
110 Ring-back tone 15 2
211 External audio source 30 3
312 External audio source 30 none
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