Features
445
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
The parameter Announcement service for internal calls is a parameter that applies
throughout the system. It determines whether or not internal calls routed via a call dis-
tribution element are to be answered by the announcement service.
Each welcome announcement can be individually activated or deactivated. The Delay
can also be configured within a range of 0 to 300 seconds for each welcome an-
nouncement (default value: 10 s). This value defines the amount of time before the un-
answered call is answered by the announcement service.
Allocation in the call distribution elements
A call is assigned to a predefined welcome announcement of the announcement ser-
vice in the CDE configuration of the call routing ( =df) with the Welcome an-
nouncement parameter, depending on the switch position of a switch group. The posi-
tion of the switch group assigned to the call distribution element via which the call is to
be routed is always crucial. The welcome announcements for the various switch posi-
tions can be the same or different.
Note:
The assigned welcome announcement is only played back if activated.
Besides the customised welcome announcements the two predefined entries Stop and
Music can also be assigned. This makes sense particularly when forwarding to a differ-
ent CDE (see section below).
Forwarding to a different call distribution element
If the incoming call that has already been routed to the announcement service is for-
warded to a second CDE (e.g. by CDE overflow or a default call forwarding at the
user’s), the current welcome announcement is broken off and the assigned welcome
announcement of the second CDE is played instead.
Special configurations
• If no welcome announcement is assigned at the second CDE or if the assigned wel-
come announcement is deactivated, the welcome announcement of the first CDE
continues to be played.
• If at the second CDE the Stop welcome announcement is assigned, the caller ob-
tains the Ring back tone pause signal. If previously the caller was not yet connected
through to the announcement service (e.g. with CDE overflow when busy), a
through-connection is now made on the exchange side.
• If at the second CDE the Music welcome announcement is assigned, the caller ob-
tains the External audio source pause signal. If previously the caller was not yet
connected through to the announcement service (e.g. with CDE overflow when
busy), a through-connection is now made on the exchange side.
• If the user makes an enquiry call to the CDE call number, after the set delay he will
obtain the welcome announcement assigned to that CDE. When the call is then
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