Features
446
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
transferred by hanging up, the delay timer is restarted and the welcome announce-
ment is played to the caller from the beginning.
• Callers routed from the Auto Attendant to a CDE call number via voice mail can also
be connected with the announcement service.
Other properties
The system has three (Mitel 415/430) or six (Mitel 470) parallel voice channels.
• If another call occurs during a welcome announcement, the second call is switched
to announcement service via a second channel once the delay has expired.
• If all channels are busy, the next caller is put on a hold position. He will obtain the
ring-back tone until a channel once again becomes free or until he can be synchro-
nised with the start of a current welcome announcement.
• If an repeat loop is defined for a welcome announcement, callers on several voice
channels can be synchronized with the same announcement text on the same
channel. This frees us channels for new callers. The requirement is that the pauses
of the same welcome announcement overlap chronologically during the playback.
The announcement service is also available in the following cases:
• If the external call's destination is a PISN user in a QSIG network who has activated
the announcement service locally in his node.
• If an internal user has forwarded to a PISN user in a QSIG network who has acti-
vated the announcement service locally in his node.
The call routing, the delay setting, the definition of the welcome announcements and
their assignment to the switch positions in the call distribution elements can only be
carried out by the Installer in the system configuration.
Recording announcements
Announcements can be recorded either with a phone or via an audio device connected
to the audio input (Mitel 415/430) or an FXS interface in the External audio source
(Mitel 470 mode). The recordings made in this way are stored as audio files in the file
system of the communication server. It is also possible to record announcements with
a PC, store it as a wave file, and then upload it on to the communication server.
Recording with a phone or audio equipment:
Tab. 276 Announcement service: Recording functions
Functions Function codes
1)
Recording a welcome announcement with a phone *911 xx [*nn] #
Recording a welcome announcement with audio equip-
ment
*921 xx [*nn] #
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