Problem Cause Solution
Cannot print in duplex mode. [Apply Duplex] is set to [No]
for “Paper Type”.
In [Tray Paper Settings], under “Paper
Type”, set [Apply Duplex] to [Yes].
Copies are not in correct
order.
You placed the originals in
the incorrect order.
When placing a stack of originals in the
ADF, the last page should be on the
bottom.
If you place an original on the exposure
glass, start with the first page to be
copied.
When using “Duplex”, copy
is made top to bottom even
though [Top to Top] is
selected.
You placed the originals in
the wrong orientation.
Place the original in the correct
orientation. See “Duplex”, Copy/
Document Server Reference.
Document Server
Problem Cause Solution
You forgot your password. You cannot access a
protected file without entering
the password.
Contact the administrator.
To delete the files stored in the document
server, select [Delete All Files in
Document Server] under [Administrator
Tools] in [System Settings]. As this will
permanently delete every single file,
make sure the document server does not
contain any files you want to keep. For
details about Delete All Files in
Document Server, see “System
Settings”, General Settings Guide.
You cannot find out what is
stored in a file.
You may not be able to
ascertain the contents of a file
simply from the file name.
You can switch the Select File screen
between [List] and [Thumbnails] display
to check the contents of the file. Check
information other than the file name.
• List display
The file name, data of storage, and
user name are shown.
• Thumbnails display
An image of the stored file
appears.
When You Cannot Make Copies As Wanted
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